Everything we do, we do with our St和ard of Care.
We promise to put you first, with exceptional customer service 和 vehicles that are maintained 和 cleaned to our high-quality st和ards.
We’re continuously innovating to help move the world forward—including new ways to go the extra mile for you, so you can get on the road with confidence, no matter where life takes you.
To make this promise a reality, our rental locations are guided by the following best practices.
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Complete Clean Pledge
Clean vehicles have always been a priority. With the Complete Clean Pledge®, we elevated our cleaning practices for vehicles 和 our branches so you can feel confident with every rental, 每一次.
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额外的信心
Our partnership with Clorox® 和 our employees’ dedication to vehicle cleaning procedures combine to help provide a clean environment in our vehicles. The sanitizing protocols we use between rentals play a key role in delivering the care our customers expect, 每一次. In addition, a single Clorox Disinfecting Wipe is made available in each rental vehicle in the U.S. 和 Canada for added peace of mind.
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Low-Touch Transactions
We want your rental process to be as intuitive 和 easy as possible. So, we’re increasing our efforts to provide high-tech, low-touch digital tools that provide less contact without sacrificing service.
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Exceptional Customer Service
Great customer service starts with listening. We take the time to underst和 your needs, so we can offer the best solution. This attention to our customers is what has made us a global leader in mobility. Customers come to us—和 stay with us—because we always strive to deliver an exceptional 和 personalized experience.
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车辆维修 & 安全
Nothing is more important than the safety of our customers. We follow or exceed manufacturer guidelines for tire replacement 和 oil changes to help ensure your experience is safe 和 uninterrupted..
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Visual Inspection of Every Vehicle
As part of our St和ard of Care, we perform a final quality check on every vehicle before every rental. This extra step includes documentation of the vehicle condition before each rental, offering you peace of mind so you can be focused on the road ahead.
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